If you need help with your SNAP benefits, knowing the correct Texas SNAP phone number can save time and prevent delays. Whether you want to check your case status, report income changes, replace a Lone Star EBT card, or ask about recertification, contacting HHSC is often the fastest solution.
Official Texas SNAP Phone Number
The main Texas SNAP phone number for HHSC customer service is:
2-1-1 (Texas Information & Referral Network)
You can also call 1-877-541-7905 for SNAP and other benefit assistance.
These numbers connect you to the Texas Health and Human Services Commission (HHSC).
When to Call the Texas SNAP Phone Number
- Check your SNAP application status
- Report income changes
- Ask about benefit amounts
- Replace a lost or stolen EBT card
- Request renewal assistance
- Ask about recertification deadlines
To check your status online, see How to Check SNAP Status Online in Texas.
Texas Lone Star EBT Customer Service Number
For issues specifically related to your Lone Star EBT card, call the number on the back of your card.
You may call to:
- Check balance
- Report lost or stolen card
- Reset your PIN
- Report unauthorized transactions
Learn more in Lone Star EBT Card Guide.
How to Find a Local SNAP Office in Texas
While many services are handled by phone or online, you may need in-person assistance in certain situations.
To find a local HHSC office:
- Visit the official Texas HHSC website
- Use the office locator tool
- Enter your ZIP code
- View address, hours, and contact details
Best Time to Call HHSC
Call volumes are typically highest on Mondays and early mornings. To reduce wait times:
- Call mid-week
- Avoid peak morning hours
- Have your case number ready
Information to Have Ready Before Calling
- Your case number (if available)
- Social Security number
- Date of birth
- Recent income details
Common Issues Resolved by Phone
- Delayed benefits
- Incorrect benefit amounts
- Interview scheduling problems
- Recertification reminders
- Document submission questions
See Texas SNAP Recertification Process for renewal guidance.
Can You Apply for SNAP by Phone?
You can start your application process by phone, but most applications are completed online or through official forms.
For full application steps, see How to Apply for SNAP in Texas.
Frequently Asked Questions
Is 2-1-1 the official Texas SNAP number?
Yes. 2-1-1 connects you to Texas HHSC and SNAP assistance services.
Can I report income changes by phone?
Yes, but you may also need to submit documentation.
How do I speak to a live agent?
Follow the automated menu prompts carefully and select the SNAP or benefits option.
Final Thoughts
The Texas SNAP phone number is one of the fastest ways to resolve benefit issues. Whether you need to check your case, update information, or request assistance, contacting HHSC directly can help avoid delays.
Always keep your case information accessible before calling to make the process smoother.
