If you need help with your SNAP benefits, knowing the correct Texas SNAP phone number can save you time and frustration. Whether you want to check your application status, report income changes, request a replacement EBT card, or ask about renewal, contacting the Texas Health and Human Services Commission (HHSC) is often the fastest solution.
This 2026 guide provides the official Texas SNAP phone number, customer service hours, what information to prepare before calling, and alternative ways to contact HHSC.
Official Texas SNAP Phone Number (2026)
The main Texas SNAP phone number is:
Texas HHSC Customer Service:
2-1-1 (within Texas)
1-877-541-7905 (toll-free)
Both numbers connect you to Texas Health and Human Services for SNAP-related assistance.
When Should You Call the Texas SNAP Phone Number?
- Check SNAP application status
- Ask about approval timeline
- Report income changes
- Update household information
- Request a replacement Lone Star EBT card
- Ask about renewal deadlines
- Clarify benefit amounts
If you want to check your status online instead, see How to Check SNAP Status Online in Texas.
Texas SNAP Customer Service Hours
Typical HHSC call center hours are:
- Monday – Friday
- 8:00 AM – 6:00 PM (local time)
Hours may vary during holidays.
What Information Should You Have Before Calling?
To speed up assistance when calling the Texas SNAP phone number, prepare:
- Your case number (if available)
- Social Security number
- Date of birth
- Current mailing address
- Recent income information
Alternative Ways to Contact Texas SNAP
Online Account Portal
You can manage many SNAP services online through your benefits account, including:
- Submitting documents
- Checking approval status
- Updating information
- Renewing benefits
Learn the full process in How to Renew SNAP Benefits in Texas.
Local HHSC Office
You may also visit a local HHSC benefits office in person. Office availability and hours vary by county.
Mail or Fax
Some verification documents can be submitted by mail or fax as instructed in your case notice.
Calling About a New SNAP Application
If you recently applied and want to confirm processing, review the expected timeline in How Long SNAP Approval Takes in Texas.
Before calling, make sure you have submitted all required documents listed in Documents Needed for SNAP in Texas.
Calling About SNAP Income Questions
If you are unsure whether your income qualifies, review SNAP Income Limits in Texas before contacting customer service.
Lost or Damaged Lone Star EBT Card
If your EBT card is lost, stolen, or damaged, call the Texas SNAP phone number immediately to request a replacement and prevent unauthorized use.
Common Reasons for Long Hold Times
- High call volume during peak hours
- Recent policy changes
- Major weather events or disasters
- End-of-month benefit questions
Calling early in the morning often reduces wait time.
Frequently Asked Questions
Is 2-1-1 the official Texas SNAP phone number?
Yes. Dialing 2-1-1 within Texas connects you to HHSC for SNAP assistance.
Can I apply for SNAP by phone?
Applications are usually submitted online, but assistance may be available by phone.
Can I check my benefit balance by phone?
Yes. Your EBT card includes a number to check your balance.
Is the Texas SNAP phone number available 24/7?
Customer service operates during standard business hours, but automated services may be available outside those hours.
Final Thoughts
Having the correct Texas SNAP phone number ensures you can quickly resolve questions about eligibility, renewal, income reporting, and benefit amounts. While many services are available online, speaking directly with HHSC may provide clarity in urgent situations.
Before calling, review related guides on application, income limits, approval timelines, and renewal requirements to ensure you have the necessary information ready.
